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Napa County Inclusion/ Exclusion Policy

Napa Network for Aging and Independence Website Inclusion/Exclusion Policy

Napa County’s Comprehensive Services for Older Adults (“CSOA”) serves Napa County’s community of older adults and individuals with disabilities to support and promote their independence and quality of life.  

The Napa Network for Aging and Independence serves as the resource database to link people with needed services. The purpose of this policy is to provide general guidelines and criteria for the development and maintenance of the Napa Network for Aging and Independence.  However, Napa County is not responsible for the quality of services and does not guarantee, recommend, and/or endorse listings in the service directory. The directory is not exhaustive and inclusion in the directory does not reflect the value or quality of an organization or service.

CSOA, along with help from community partners, collects information about health and social services for the Napa Network for Aging and Independence service directory.  The directory’s health and social services covers a broad range of needs from access to necessities to the enhancement of personal and social growth.  Included service providers are governmental agencies, non-profit organizations or facilities licensed and monitored by Community Care Licensing. 

Inclusion Criteria:

  • The organization is a Non-profit organization in the health or human services field or a facility licensed and monitored by Community Care Licensing;
  • The organization is focused on older adults and/or people with disabilities;
  • The organization’s programs and services are available to persons within Napa County;
  • The organization does not charge a fee for self-help support groups including self-help groups that are sponsored by a religious organization or another agency.
  • The organization has been in operation for at least one year prior to the date of application for admission into the service directory;
  • The organization has a website, working telephone number, and physical/mailing address;
  • The organization has no known substantiated complaints by any licensing agency and/or Better Business Bureau within the last 5 years;
  • The organization complies with any established, applicable local, state, or federal laws and regulations; and
  • The organization provides services without regard to race, color, religion, national origin, ancestry, disability (physical or mental),sex, sexual orientation, gender identity, marital or domestic partner status, religious affiliation, political beliefs, familial or parental status (including pregnancy), medical conditions, military service, or genetic information.

    Exclusion Criteria:

  • The organization is located outside of the geographic service area and unable to provide services or not readily available to provide services to individuals in Napa County;
  • The organization is not a service provider and provides information or public awareness that is only of a political or commercial nature;
  • The organization has a proven violation of local, state, or federal laws within the last 5 years;
  • The organization does not respond when asked to update information;
  • The organization is not a government agency or a 501(c)(3) non-profit organization.

    CSOA reserves the right to refuse listing an agency or program if, in its sole opinion, such a listing is deemed inappropriate.  Decisions regarding exclusion can be appealed directly to the CSOA director who will confer with County Counsel and make a determination.  Further appeals will be subject to Napa County Code Section 2.88.




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